Use case · Auto repair shops
ReplyBot answers your customers' calls and WhatsApp messages when your hands are deep in an engine. It books shop appointments into your schedule, pre-qualifies quote requests with photos and plate numbers, answers the endless 'is my car ready?' — and transfers real emergencies, without you ever putting down your wrench.
Hi, my car is making a noise when I brake — can you take a look this week?
08:42Hello, this is the front desk at Martin's Garage. Yes, we can fit you in. What's the make, model and year? If you can, send me your plate number too.
08:42A 2017 Ford Focus, plate ABC-1234.
08:43Perfect. A brake check takes about an hour. I have Thursday 8:30am or Friday 2pm. Which works for you? You can drop the car off the evening before.
08:43The phone always rings at the worst moment: car on the lift, hands covered in grease, customer at the counter. The voice agent picks up for you, answers routine questions and books appointments. No more calling everyone back 'as soon as I get two minutes'.
Service, oil change, tires, vehicle inspection, diagnostics: the assistant knows your services and how long each one takes, offers slots that fit your schedule and books the appointment straight into your calendar.
On WhatsApp, the customer sends photos, model, mileage and plate number. By the time you call back, you already know what it's about — no more blind diagnostics over the phone and endless back-and-forth.
of calls and messages handled without you lifting your head from the engine bay
Service bookings, inspection slots, quote requests, 'is my car ready?', opening hours, winter tires: the assistant handles recurring requests on its own, by message or by phone. You only step out of the bay for what deserves it — diagnostics and emergencies.
01
Replies in under a minute on WhatsApp, instant call pickup on your line, even on Saturday mornings when the shop is packed. Fewer missed calls, fewer customers heading to the competitor because 'nobody picked up'.
02
It's the most frequent call any shop gets. The assistant answers from the status you update in your dashboard: waiting for parts, in progress, ready for pickup. The customer is reassured, and you never crawled out from under the car.
03
An oil change doesn't block your schedule like a clutch replacement. The assistant applies the durations you've set per service, offers realistic slots, can cancel or reschedule an appointment, and sends a reminder the day before to cut down on no-shows.
04
The customer describes the problem, sends photos and their plate number on WhatsApp. You receive a structured request: vehicle, mileage, symptoms. You quote faster, and the AI never commits to a firm price without your sign-off.
05
Breakdown on the road, check engine light, dead battery: the agent identifies the emergency, gives the instructions you've approved (partner tow truck, roadside assistance number) and transfers the call to you or your shop foreman when it's warranted.
06
Pushy suppliers, ad-space sellers, robocalls: the voice agent detects them and can blacklist a number on the fly. Subsequent calls are rejected without picking up — your line stays dedicated to customers.
07
After a call, the assistant can send the appointment confirmation, the shop's address or a reminder of what to bring, via WhatsApp or SMS. The customer keeps a written record, and you cut down on forgotten appointments.
08
ReplyBot works on its own or connects to your shop management software, your schedule and your calendar via webhooks, so appointments and quote requests land right where you already work.
Guided rollout
We take the time to understand your shop: your services, your durations, the makes you work on, the way you talk to customers. Together we decide what the assistant handles on its own — and what it always transfers to you. Not a product off the shelf: a co-built deployment.
Possible integrations
No tools in place yet? The assistant works perfectly on its own. We'll connect your tools later if needed.
01
A 30-minute video call to map your use cases: services offered, durations, recurring questions, emergency handling and booking rules.
02
We configure the prompt, tone, WhatsApp capabilities (photos, documents) and the voice agent (voice, hours, transfer). Your information — services, indicative price ranges, hours, address — is loaded once and used on both channels.
03
An explicit list of what the assistant handles (bookings, status updates, pre-qualification) and what it always transfers: mechanical diagnosis, firm price commitments, customer disputes. The AI never quotes a repair on your behalf.
04
Integrations via webhooks to your shop management software, schedule or calendar. We hand your provider the specs so appointments flow straight into your systems.
05
Pilot phase on one line, reviewing conversations with you for one or two weeks, tuning tone and guardrails, then rollout.
06
A monthly check-in to refine answers, add seasonal services (winter tires, A/C) and adjust guardrails based on real conversations.
Automatic reports
Every request is logged, categorized and summarized automatically. You receive a weekly or monthly report by email: appointments booked, quotes requested, most-requested services, emergencies flagged.
Weekly or monthly, your choice
Every Monday morning, a recap of the week: appointments booked by service, quotes requested, messages left and emergencies transferred.
At the start of the month, a full report: call and message volume, handling rate, average response time, breakdown by service and comparison with the previous month.
Lots of winter-tire requests in October? A/C jobs in June? The summary surfaces the trends — enough to plan parts, scheduling and promotions ahead of time.
Each summary can be exported as a PDF. Perfect for steering the business, prepping a team meeting or tracking the effect of a promotion.
Example of reported metrics
Data is aggregated by service and by channel. The assistant only collects what's needed to prepare the job — never more.
Top 5 requests
3 emergencies flagged
Report generated automatically · Data aggregated by service
They deployed ReplyBot
Independent garages, auto centers and specialty shops: they use ReplyBot to greet their customers even when everyone is under a vehicle.
“The phone used to ring into the void whenever we were on a lift. Now the agent picks up, books the appointment with the right duration and the customer gets a WhatsApp confirmation. The only calls I return are for quotes.”
“The 'is my car ready?' calls used to cut us off ten times a day. I update the status in two seconds and the assistant answers for me. The shop finally runs without interruptions.”
“Quote requests come in with photos, the plate and the mileage. What used to take three days of back-and-forth, I now price in ten minutes in the evening. And the AI never quotes a price on my behalf.”
“The cold-caller filtering is worth its weight in gold. Between ad sellers and robocalls, the line rang for nothing. Now it only rings for customers — and winter tires book themselves in October.”
Frequently asked questions
Only the indicative price ranges you've approved (e.g. 'a manufacturer service starts at $189'). It never commits to a firm price or a deadline without your confirmation: quote requests reach you pre-qualified, with photos and plate number, and you're the one who prices the job.
You keep vehicle statuses up to date in your assistant's information, from the dashboard: waiting for parts, in progress, ready for pickup. It then answers customers who call or write automatically, with the right status — without ever interrupting you in the shop. And in one click, you can always take over the conversation yourself.
Yes. You define your services and how long each takes (oil change 30 minutes, clutch a full day…). The assistant offers compatible slots, books the appointment in your connected calendar, can move or cancel it, and sends a reminder the day before to reduce no-shows.
The agent identifies the emergency and applies your instructions: advise stopping the vehicle immediately, give your partner tow truck's number, or transfer the call directly to you or your shop foreman. Emergencies are never left in the AI's hands alone.
The voice agent can blacklist a number on the fly during a call if it detects a cold caller. Subsequent calls from that number are rejected without picking up — your line stays dedicated to customers. The blacklist is also manageable from the dashboard.
Yes. A solo mechanic can start with one WhatsApp number and one voice number. A network or multi-site center can orchestrate multiple numbers — text and voice — from a single dashboard, with a front desk configured per location.
An external answering service doesn't know your services or your schedule, and works limited hours. ReplyBot greets customers 24/7 on both channels, knows how long your jobs take, books appointments straight into your calendar, filters cold callers and sends you reports — for a cost that doesn't depend on call volume.
More use cases
Connect your first WhatsApp number and activate your voice agent in under five minutes, or tell us about your shop for a setup tailored to your services.