Use case · Restaurants
ReplyBot takes reservations during service, by phone and on WhatsApp. It applies your floor rules, answers questions about the menu and allergens, sends the guest a confirmation and reminds them the day before to cut down on no-shows. Large parties and private events, meanwhile, come straight to you.
Hi, do you have a table for 4 this Saturday around 8pm?
6:47 PMGood evening! Yes, Saturday at 8pm for 4 works. Would you prefer the dining room or the patio?
6:47 PMThe patio if possible. Do you have a vegetarian menu?
6:48 PMPatio noted ✅ And yes, a full vegetarian menu. What name should I put the reservation under? I'll send your confirmation right here.
6:48 PMThe phone always rings at 8:15pm, when the dining room is packed and nobody can answer. The voice agent picks up for you, books the reservation and frees your team. Every missed Saturday-night call is a table booking somewhere else.
Seatings, time slots, party sizes, patio, closing days: the assistant applies the rules you define and never takes a reservation your dining room can't absorb. The floor plan stays under your control.
Every reservation is confirmed via WhatsApp or SMS, and the guest gets a reminder the day before with an easy way to cancel or reschedule. Saturday-night ghost tables become rare — without you spending afternoons on callbacks.
of calls and messages handled without stepping off the floor
A table for Saturday night, Sunday hours, the vegetarian menu, allergens, directions and parking: the assistant handles recurring requests on its own, by message or by phone. You only pick up for what matters — large parties, private events and regulars who want to talk to you.
01
Replies in under a minute on WhatsApp, instant call pickup on your line, even in the middle of service. Guests who don't get an answer book with the competitor — not anymore.
02
Two seatings at dinner, tables of 2 to 8, patio closed in winter, fully booked Sunday lunch: the assistant knows your capacity and your time slots, and only offers what's genuinely available.
03
Daily specials, vegetarian options, gluten-free dishes: the assistant answers from the information you've loaded. For allergies, it always passes the details along as a reservation note — without ever guaranteeing a dish is allergen-free itself.
04
The day before the reservation, the guest gets a WhatsApp reminder with an easy way to confirm, reschedule or cancel. A table cancelled in time gets resold; a ghost table is lost.
05
A birthday for 25, a corporate dinner, a full buyout: the assistant qualifies the request (date, headcount, budget if relevant) and transfers it to you or takes a structured message. You call back with all the details in hand.
06
Ad-space sellers, pushy platforms, robocalls: the voice agent detects them and can blacklist a number on the fly. Your line stays dedicated to guests who want a table.
07
Address, parking, hours, the menu as a PDF, a reservation link: after a call or a message, the assistant sends the useful documents via WhatsApp. Guests arrive prepared, and you stop repeating the same answers ten times a night.
08
ReplyBot works on its own with your calendar, or connects to your reservation system via webhooks so phone bookings land in the same place as the ones from the web.
Guided rollout
We take the time to understand your restaurant: your seatings, your floor plan, your menu, the way you talk to guests. Together we decide what the assistant handles on its own — and what it always transfers to you. Not a product off the shelf: a co-built deployment.
Possible integrations
No tools in place yet? The assistant works perfectly on its own. We'll connect your tools later if needed.
01
A 30-minute video call to map your use cases: seatings and time slots, capacity per party size, recurring questions, handling of large parties and closing days.
02
We configure the prompt, tone, WhatsApp capabilities (sending the menu, confirmations) and the voice agent (voice, hours, transfer). Your menu, your hours and your booking rules are loaded once and used on both channels.
03
An explicit list of what the assistant handles (reservations within your limits, practical info, reminders) and what it always transfers: parties above your threshold, private events, disputes, allergies flagged as severe.
04
Integrations via webhooks to your reservation system or your calendar. We hand your provider the specs so phone bookings flow into the same place as your online ones.
05
Pilot phase on one line, reviewing conversations with you for one or two weeks, tuning the tone and the floor rules, then rollout.
06
A monthly check-in to refine answers, update the seasonal menu and adjust time slots based on what real requests reveal.
Automatic reports
Every request is logged, categorized and summarized automatically. You receive a weekly or monthly report by email: reservations booked, cancellations, recurring menu questions, large-party requests.
Weekly or monthly, your choice
Every Monday morning, a recap of the week: reservations booked per seating, cancellations and no-shows avoided, large-party requests and messages left.
At the start of the month, a full report: call and message volume, handling rate, average response time, lunch/dinner breakdown and comparison with the previous month.
Lots of questions about the gluten-free menu? Requests for Sunday brunch? The summary surfaces what your guests are asking for — fuel for adjusting the menu or the hours.
Each summary can be exported as a PDF. Perfect for a team huddle between the kitchen and the floor, or for tracking the effect of a new menu.
Example of reported metrics
Data is aggregated by seating and by channel. The assistant only collects what's needed for the reservation — name, party size, time slot, notes useful to the kitchen.
Top 5 requests
3 requests flagged
Report generated automatically · Data aggregated by seating
They deployed ReplyBot
Bistros, pizzerias and fine-dining rooms: they use ReplyBot to fill their dining room without sacrificing the service in progress.
“Saturday at 8pm, nobody can pick up — and that's exactly when people call to book for the following week. Now the agent takes the reservation, applies our time slots and the guest gets a confirmation. We stopped losing tables without even knowing it.”
“The day-before reminders changed our Saturday nights. People confirm or cancel in time, and we resell the freed-up tables. No-shows melted away within a month.”
“What I love: the assistant doesn't improvise with my dining room. It knows my two seatings, my tables of 2 to 6, my patio closed in winter. It never takes a reservation I can't honor.”
“Between cold callers and questions about our hours, the phone used to cut us off ten times per service. Today all of that is filtered or handled automatically — and large-party requests arrive qualified, with the date and headcount.”
Frequently asked questions
Yes, because it decides nothing: it applies your rules. You define your seatings, your time slots, your capacity per party size and your closing days. The assistant only offers what's genuinely available, and you can close a seating or block a slot at any time from the dashboard.
It answers from the menu information you've approved (vegetarian options, gluten-free dishes…) and passes every flagged allergy along as a reservation note for the kitchen. It never guarantees a dish is allergen-free itself — and an allergy flagged as severe is always escalated to you.
Every reservation is confirmed via WhatsApp or SMS, then reminded the day before with an easy way to confirm, reschedule or cancel. A timely cancellation lets you resell the table, instead of discovering it empty at 8:30pm.
You set a threshold (say, 10 covers). Below it, the assistant books normally. Above it, it qualifies the request — date, headcount, occasion — then transfers the call to you or takes a structured message. You call back with all the details in hand.
The voice agent can blacklist a number on the fly during a call if it detects a cold caller. Subsequent calls from that number are rejected without picking up — your line stays dedicated to guests. The blacklist is also manageable from the dashboard.
Your reservation system doesn't answer the phone — yet a big share of bookings still comes in by call, especially same-day. The assistant takes those phone and WhatsApp reservations, and can push them into your system via webhook so everything lands in one place.
Yes. An independent starts with one WhatsApp number and one voice number. A group can orchestrate multiple locations — text and voice — from a single dashboard, with floor rules and a menu specific to each address.
More use cases
Connect your first WhatsApp number and activate your voice agent in under five minutes, or tell us about your restaurant for a setup tailored to your seatings and your menu.