Reachable by phone and on WhatsApp, even in court
When you're in a hearing, in a meeting or out of the office, the voice agent answers, greets the client, handles routine questions and takes a structured message. No call ever goes unanswered.
Use case · Law firms
A phone line and WhatsApp assistant that answer even when you're in court.
ReplyBot picks up calls and messages from your clients when you're in court, in a meeting or away from the office. It qualifies new enquiries, offers consultation slots, takes a structured message and routes to the right attorney — without ever giving legal advice or breaching attorney-client privilege.
- Connected in 2 minutes
- No app for your clients to install
- WhatsApp and calls covered in parallel
- No legal advice ever given by the AI
- Calls answered
- 100 %
- Intake available
- 24/7
- Response time
- < 1 min
- Calls missed in court
- 0
Lefèvre Law · New enquiry
online
Hi, I'm looking for a lawyer for a dispute with my employer.
09:14Hello, this is the intake desk at Lefèvre Law. The firm handles employment law. So we can confirm we're able to help, what is your employer's name and the nature of the dispute?
09:14It's a dismissal I want to contest.
09:15Understood. Ms. Lefèvre offers an initial consultation. I have Thursday 11am or Friday 2:30pm. Which works for you? I'll send the list of documents to bring.
09:15Handled automatically · Attorney handoff in one click
New enquiries qualified and routed
The client describes their need by message or on the phone. The assistant identifies the practice area (family, employment, criminal, business, real estate…), gathers the relevant facts and the opposing party, then routes to the right attorney — without giving a legal assessment of the matter.
Appointments booked straight into your calendar
For an initial consultation, the assistant offers your available slots, books the appointment in your calendar and sends the client the list of documents to bring via WhatsApp or SMS.
70 %
of calls and messages handled without interrupting you
Appointment requests, office hours, documents to bring, case status, fees, address and directions: intake handles recurring enquiries on its own, by message or by phone. You only get what truly matters — qualified matters and urgent calls.
01
A firm reachable on every channel, without an overwhelmed front desk
Replies in under a minute on WhatsApp Business, instant call pickup on your line, even when you're at the courthouse or with a client. Fewer missed calls, fewer clients lost because 'nobody picked up'.
02
You always keep control of sensitive matters
Take over a WhatsApp conversation in one click and the AI steps aside immediately. During a call, the agent transfers to the on-duty attorney or the right partner based on their hours. Substantive questions and emergencies are always escalated.
03
Appointment booking and initial consultations
The assistant offers your availability, books the slot in your calendar, can cancel or reschedule an existing appointment, and sends a reminder before the consultation to reduce no-shows.
04
Structured message taking when you're unavailable
Outside office hours or mid-hearing, the agent collects the name, callback number, subject and urgency, then notifies you by email. You call back fully briefed, with no phone tag.
05
Filter cold callers and unwanted calls
The voice agent detects solicitors and abusive calls and can blacklist a number on the fly. Subsequent calls are rejected without picking up — your line stays dedicated to clients, in line with the profession's ethical rules.
06
Automatic sending of documents and fee agreements
List of documents to provide by matter type, firm brochure, fee agreement, directions: the documents you've approved are sent straight into the WhatsApp conversation, or by SMS/email after the call.
07
Help prevent conflicts of interest
When taking a new enquiry, the assistant always collects the identity of the opposing party. You can check for conflicts of interest before confirming the appointment, and the bot never commits the firm on your behalf.
08
Connected to your practice management tools
ReplyBot works on its own or connects to your case management software, your calendar and your document storage to turn WhatsApp and your phone line into a structured, traceable intake channel.
Guided rollout
We set up intake with you, respecting your professional ethics.
We take the time to understand your firm, your practice areas and your ethical requirements. Together we decide what the assistant should do — and above all what it must never do. Not a product off the shelf: a co-built deployment.
Possible integrations
- Practice management software (Clio, Kleos, Smokeball, MyCase…)
- Google Calendar / Microsoft 365
- Online appointment scheduling
- CRM (HubSpot, Pipedrive, Salesforce)
- Document storage (Drive, SharePoint, Dropbox)
- Webhooks & internal APIs
No tools in place yet? The assistant works perfectly on its own. We'll connect your tools later if needed.
01
Scoping workshop
A 30-minute video call to map your use cases: practice areas, recurring questions, forbidden topics, expected tone and booking rules.
02
Assistant configuration
We configure the prompt, model, tone, WhatsApp capabilities (sending documents, handoff) and the voice agent (voice, transfer hours, blacklist). Your information — practice areas, indicative fees, documents to bring, directions — is loaded once and used on both channels.
03
Ethical guardrails
An explicit list of what the assistant handles (bookings, hours, documents, routing) and what it always transfers: any request for legal advice, any question on the substance of a matter, any emergency. The AI never gives a consultation.
04
Connections to your tools
Integrations via webhooks to your case management software, calendar or document storage. We hand your IT provider the specs so new enquiries flow straight to you.
05
Acceptance and go-live
Pilot phase on one line, reviewing conversations with you for one or two weeks, tuning tone and guardrails, then rollout.
06
Follow-up and iteration
A monthly check-in to refine answers, add practice areas or FAQs and adjust guardrails based on what we see in real conversations.
Automatic reports
A clear view of what your clients ask you — every week, every month.
Every enquiry is logged, categorized and summarized automatically. You receive a weekly or monthly report by email: practice areas of new enquiries, appointments booked, out-of-scope requests, signals you shouldn't miss.
Weekly or monthly, your choice
Weekly summary
Every Monday morning, a recap of the week's enquiries: new enquiries by practice area, appointments booked, messages left and emergencies flagged.
Monthly report
At the start of the month, a full report: call and message volume, handling rate, average response time, breakdown by practice area and comparison with the previous month.
Out-of-scope enquiries detected
Lots of enquiries in an area you don't handle? The summary surfaces them: matters to refer to a colleague, or an opportunity to broaden your offering.
Exports and sharing
Each summary can be exported as a PDF. Perfect for steering the firm's activity or preparing a partners' meeting.
Example of reported metrics
214
Calls & messages handled
Handled or transferred, over the period
72 %
Handling rate
Share handled without interrupting you
38 s
Average response time
Delay as perceived by the client
19
Appointments booked
Initial consultations placed on the calendar
Data is aggregated by practice area and channel. No substance of any matter appears in the reports — the assistant only collects administrative details.
From:reports@replybot.com
Weekly summary · Lefèvre Law
214
Calls & messages handled
72 %
Handled
Top 5 enquiries
- 1Appointment booking48×
- 2Employment law31×
- 3Fees & quotes27×
- 4Case status update22×
- 5Office hours & directions18×
5 urgent enquiries flagged
- Police custody — priority callback requested
- Court summons within 48h
- Procedural deadline expiring this week
Report generated automatically · Aggregated data, no case substance
They deployed ReplyBot
Firms that never miss a call again.
Solo attorneys, niche practices and full-service firms: they use ReplyBot to greet their clients even when the whole team is in court.
“I'm in court two or three times a week. My voicemail used to run empty and I lost clients. Now the agent picks up, takes a clear message and books appointments. I call back in the evening already knowing what it's about.”
0 missed calls
“Our front desk was overwhelmed with appointment requests and fee questions. The assistant handles all of that on WhatsApp and by phone. My associates can finally focus on the cases.”
−65 % front-desk calls
“Filtering cold callers changed our day-to-day. The firm's line no longer rings for nothing. And qualifying new enquiries spares me first meetings that don't match our practice areas.”
100 % of spam filtered
“What convinced me: the AI never gives advice. It greets, routes, books — and stops there. Respecting privilege and ethics was my condition, and it holds.”
Ethical guardrails
Points to watch
- Attorney-client privilege: the assistant only collects administrative details (identity, subject, appointment) and never stores substance. Any request for advice or question about a matter is immediately transferred to the attorney.
- Professional ethics: the AI is configured to never give legal advice, never give a legal assessment of a situation, and adopt a measured tone consistent with the profession's rules. No solicitation.
- Conflicts of interest: the opposing party's identity is always collected at intake so you can check for conflicts before accepting an appointment.
- GDPR compliance: enquiries may contain sensitive data. Clients are informed that the line is handled by an automated tool, and the retention period is controlled.
Frequently asked questions
FAQ on the WhatsApp assistant and voice agent for law firms
Does the assistant give clients legal advice?
No, never. The assistant is configured to handle administrative matters only: intake, booking, hours, documents to bring, routing by practice area. Any request for advice or question on the substance of a matter is immediately transferred to the attorney. This is a non-negotiable ethical safeguard.
How is attorney-client privilege preserved?
The assistant only collects the administrative information needed to route the client and set an appointment. No substance is stored or used in reports. Clients are informed that the line is handled by an automated tool, and the retention period for conversations is controlled.
Can the voice agent transfer a call to the right attorney?
Yes. You define the list of reachable attorneys and staff with their practice areas and availability hours. The agent routes based on the type of enquiry and the time, and transfers the call directly. Outside hours, it takes a structured message and notifies you by email.
Can it book appointments in my calendar?
Yes. Once your calendar is connected, the assistant offers your available slots, books the initial consultation, can cancel or reschedule it, and sends the client a reminder along with the list of documents to bring — on WhatsApp or by SMS.
How are cold callers and unwanted calls handled?
The voice agent can blacklist a number on the fly during a call if it detects a solicitor. Subsequent calls from that number are rejected without picking up — your line stays dedicated to clients. The blacklist is also manageable from the dashboard.
Is it suitable for a solo attorney as well as a full-service firm?
Yes. A solo attorney can start with one WhatsApp number and one voice number. A firm with several partners can orchestrate multiple numbers — text and voice — from a single dashboard, with routing by practice area and by attorney.
How is it different from an external answering service?
An external answering service is expensive, doesn't know your practice areas and works limited hours. ReplyBot handles intake 24/7 on both channels, qualifies enquiries from your firm's information, books appointments in your calendar, filters cold callers and gives you reports — for a cost that doesn't depend on call volume.
Ready to never miss a call during a hearing again?
Connect your first WhatsApp number and activate your voice agent in under five minutes, or tell us about your firm for a setup tailored to your practice areas and professional ethics.