Terms of Service and Sale

These Terms of Service and Sale ("Terms") govern access to and use of the www.replybot.org platform (the "Service") operated by Replybot.

Signing up for the Service constitutes full and unconditional acceptance of these Terms. If you do not agree, you must not use the Service.

For the purposes of these Terms:

• "Service" means the www.replybot.org platform and all its features (WhatsApp bot, voice phone agent, dashboard, API).
• "User" or "You" means any natural or legal person who has created an account on the Service.
• "Tenant" means the organization account grouping one or more Users sharing the same subscription.
• "End Contact" means any third party who interacts with a bot or voice agent deployed by a Tenant via the Service.
• "User Content" means any data, message, prompt, configuration or file the User provides to the Service.

Replybot provides a SaaS platform that lets businesses connect WhatsApp numbers to an AI conversational bot, and to deploy phone voice agents able to answer calls, take messages and book appointments.

The Service is provided "as is" and evolves continuously.

Sign-up requires a valid email. The User undertakes to provide accurate information and to keep it up to date.

The User is solely responsible for the confidentiality of their login credentials.

The Service is offered as monthly or annual subscriptions. Prices in force are displayed on the pricing page.

Payments are processed by Polar Software Inc. ("Polar") acting as Merchant of Record. Polar's terms apply to the payment leg (https://polar.sh/legal).

Unless otherwise stated, the subscription auto-renews. No refund is owed for ongoing periods, except where required by law.

A limited free tier may be offered with no commitment.

The User may cancel at any time from their dashboard. Cancellation takes effect at the end of the current billing period.

The User shall refrain from:

• using the Service for illegal or fraudulent purposes;
• sending spam or unsolicited messages without prior, explicit and verifiable consent;
• violating WhatsApp Business Terms of Service or Meta platform policies;
• attempting to circumvent or compromise the Service's security measures;
• scraping or massively reusing Service content for competitive purposes;
• reselling access to the Service without prior written authorization;
• using the Service to generate deepfakes or to spread disinformation.

Replybot strives to maintain high availability but provides no contractual SLA unless specifically agreed.

The Service relies on third-party providers; their unavailability or policy changes may affect the Service.

AI-generated responses may be inaccurate, incomplete or inappropriate. They are provided for informational purposes only and cannot substitute for human professional advice.

The User remains solely responsible for the configuration of their agent and for messages sent or words spoken to End Contacts.

Personal data processing is governed by our Privacy Policy at www.replybot.org/privacy.

The User remains the data controller for their End Contacts' data; Replybot acts as a processor.

The Service and all its components are the exclusive property of Replybot or its partners. The User is granted a personal, non-exclusive, non-transferable right of use during their subscription.

The Service is provided "as is" and "as available". Replybot disclaims all warranties to the extent permitted by law.

Replybot's total cumulative liability is capped at amounts paid by the User in the twelve (12) months preceding the damaging event, save for gross negligence, willful misconduct or bodily injury.

The User indemnifies Replybot against third-party claims arising from a breach of these Terms or applicable law.

Replybot may suspend or terminate access in case of:

• breach of these Terms or applicable law;
• payment default not cured within seven (7) days;
• abusive or fraudulent use;
• credible third-party report of non-compliant use.

Material changes are notified at least thirty (30) days in advance. Continued use after the changes take effect constitutes acceptance.

Neither party is liable for breaches resulting from a force majeure event under article 1218 of the French Civil Code.

These Terms are governed by French law. Disputes fall within the exclusive jurisdiction of the French courts having jurisdiction over Replybot's registered office, except as otherwise required by mandatory law.

For any question, the User may contact Replybot via the contact form on www.replybot.org.