Terms of Service and Sale

PILOTIA OOD („ПИЛОТИЯ“ ООД) е дружество с ограничена отговорност по българското право, вписано в Търговския регистър с ЕИК 207520710. Изцяло внесен капитал: 200 000 EUR.

Седалище и адрес на управление: България, гр. София 1000, район Оборище, ул. Екзарх Йосиф № 93. Услугата Replybot се предоставя и управлява от PILOTIA OOD.

Контакт за правни въпроси и лични данни: contact@replybot.org; формуляр: www.replybot.org/bg/contact. Можете да пишете и на адреса на управление.

These Terms of Service and Sale ("Terms") govern access to and use of the www.replybot.org platform (the "Service") operated by PILOTIA OOD.

Signing up for the Service constitutes full and unconditional acceptance of these Terms. If you do not agree, you must not use the Service.

For the purposes of these Terms:

• “Service” means the www.replybot.org platform for creating and managing AI voice agents, its telephony features, dashboard and available integrations.
• "User" or "You" means any natural or legal person who has created an account on the Service.
• "Tenant" means the organization account grouping one or more Users sharing the same subscription.
• “End Contact” means anyone interacting with a voice agent deployed by a Tenant, by phone or in a browser voice test.
• "User Content" means any data, message, prompt, configuration or file the User provides to the Service.

PILOTIA OOD provides a SaaS platform for configuring AI voice agents to answer incoming calls, provide information and take messages. Depending on enabled features, an agent can also transfer calls and view or manage appointments in a connected calendar. The dashboard provides access to call information.

The Service is provided "as is" and evolves continuously.

Telephone use requires an eligible subscription and a number linked to the agent. Number allocation depends on availability and any required supporting documents. The User must have the necessary rights to any number used and configure call forwarding with their operator where needed; operator charges remain payable by the User.

Sign-up requires a valid email. The User undertakes to provide accurate information and to keep it up to date.

The User is solely responsible for the confidentiality of their login credentials.

The Service is offered as monthly or annual subscriptions. Prices in force are displayed on the pricing page.

Payments are processed by Polar Software Inc. ("Polar") acting as Merchant of Record. Polar's terms apply to the payment leg (https://polar.sh/legal).

Unless otherwise stated, the subscription auto-renews. No refund is owed for ongoing periods, except where required by law.

Agent and number allowances, included minutes, technical limits and any additional charges depend on the subscribed offer and the conditions displayed before payment. Users should monitor usage in the dashboard. Unlimited capacity beyond the offer’s limits is not guaranteed.

A limited browser voice trial may be available without a paid subscription. It does not include a telephone number; its limits are shown during the trial process.

The User may cancel at any time from their dashboard. Cancellation takes effect at the end of the current billing period.

When telephone access ends, the agent no longer handles calls. The User must update call forwarding and arrange continuity of call reception. Retention or transfer of a Service-provided number is not guaranteed without a specific agreement and is subject to operator capabilities.

The User shall refrain from:

• using the Service for illegal or fraudulent purposes;
• using the Service for harassment, fraudulent calls or marketing that breaches applicable rules;
• using a phone number or voice without the necessary rights or authorization;
• recording or processing conversations without informing callers or without an appropriate legal basis;
• attempting to circumvent or compromise the Service's security measures;
• scraping or massively reusing Service content for competitive purposes;
• reselling access to the Service without prior written authorization;
• using the Service to generate deepfakes or to spread disinformation.

PILOTIA OOD strives to maintain high availability but provides no contractual SLA unless specifically agreed.

The Service depends on telephony, hosting and AI providers and on integrations enabled by the User. Network or connected-calendar outages may interrupt calls, transfers or bookings. PILOTIA OOD takes reasonable measures within its control to restore the Service, without prejudice to its legal obligations.

AI-generated responses may be inaccurate, incomplete or inappropriate. They are provided for informational purposes only and cannot substitute for human professional advice.

The User is responsible for the information and permissions supplied to their agent, its knowledge base, opening hours, transfer destinations and connected-calendar access. Authorized actions must be limited to business needs and checked before deployment.

The agent may misunderstand names, dates or requests. The User must test instructions, check important information and appointments actually recorded, and provide a human contact option. The Service is not an emergency service and does not guarantee emergency detection or assistance.

Processing of personal data, including audio recordings, transcripts, summaries and call metadata, is described in our Privacy Policy at www.replybot.org/bg/privacy.

The User remains the data controller for their End Contacts' data; PILOTIA OOD acts as a processor.

Before deployment, the User must configure a clear announcement at the start of the interaction identifying the agent as AI and informing the caller of recording and transcription performed. The User provides a notice explaining purposes, legal basis, retention and how to exercise rights, and obtains consent where required by applicable rules.

The User must minimize collected data, restrict access to call histories and recordings to authorized persons, and ensure retention is appropriate to the stated purposes. Requests for access, deletion or shorter retention are handled under the Privacy Policy and applicable legal obligations.

The Service and all its components are the exclusive property of PILOTIA OOD or its partners. The User is granted a personal, non-exclusive, non-transferable right of use during their subscription.

The Service is provided "as is" and "as available". PILOTIA OOD disclaims all warranties to the extent permitted by law.

PILOTIA OOD's total cumulative liability is capped at amounts paid by the User in the twelve (12) months preceding the damaging event, save for gross negligence, willful misconduct or bodily injury.

The User indemnifies PILOTIA OOD against third-party claims arising from a breach of these Terms or applicable law.

PILOTIA OOD may suspend or terminate access in case of:

• breach of these Terms or applicable law;
• payment default not cured within seven (7) days;
• abusive or fraudulent use;
• credible third-party report of non-compliant use.

Material changes are notified at least thirty (30) days in advance. Continued use after the changes take effect constitutes acceptance.

Neither party is liable for breaches resulting from a force majeure event under article 1218 of the French Civil Code.

These Terms are governed by French law. Disputes fall within the exclusive jurisdiction of the French courts having jurisdiction over PILOTIA OOD's registered office, except as otherwise required by mandatory law.

При липса на доброволно уреждане споровете се отнасят до компетентните съдилища съгласно приложимите правила, включително Регламент (ЕС) № 1215/2012. Запазват се императивните права на потребителите, включително относно компетентността и защитата в държавата на обичайното им местопребиваване.